Kiki Johnson is the Co-Founder of Insurance Agent App, a client service and retention platform built specifically for independent insurance agencies. She helps agencies improve customer experience, increase retention, reduce service workloads, and modernize operations through technology and self-service solutions.

With extensive experience in startup growth, product development, CRM deployment, customer experience (CX), digital marketing, UI design, and strategic partnerships, Kiki has helped develop innovative solutions that enable agencies to deliver faster service while strengthening client relationships.

Her expertise focuses on insurance technology, agency efficiency, client retention, digital client experience, and helping independent agencies thrive in an increasingly digital world.

Areas of Expertise

✓ Insurance Agency Technology

✓ Client Service Automation

✓ Customer Retention Strategies

✓ Insurance Self-Service Solutions

✓ Agency Operations & Efficiency

✓ Customer Experience (CX)

✓ Digital Transformation for Insurance Agencies

✓ Insurance Agency Growth Strategies