Independent insurance agencies are facing a defining moment. Rising client expectations, shrinking margins, and unrelenting service demands are stretching teams thinner than ever. Between endless requests for ID cards, policy updates, COIs, billing questions, and claims follow-ups, service desks are at capacity — and producers can’t focus on what truly drives revenue: relationships and new business.

Automation doesn’t replace personal service — it protects it. With IA App handling the routine, your team has more time to build real relationships and grow your agency with purpose.

Today’s clients aren’t avoiding you — they just expect fast, self-service experiences like every other part of their lives. IA App helps independent agencies deliver exactly that, without sacrificing personal service.

Before IA App, this agency was drowning in service calls and missing growth opportunities. After launch? Premiums more than doubled — and CSRs reclaimed 2,000+ hours for real impact.

It’s not just millennials anymore. In 2025, insurance clients of every generation expect self-service options — and agencies that don’t meet those expectations risk losing business to those that do.