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AGENCY-BRANDED. CLIENT-LOVED.

Certificates on Demand.  Zero Bottlenecks.

Give commercial clients instant 24/7 access to Certificates of Insurance while reducing CSR workload and maintaining agency oversight.

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Preloaded Coverage Data & ID Cards
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Supports Commercial & Personal Lines
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Data Sync Every 2 Hours
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Compliments Client Center
Schedule A Demo
Watch 2-Minute Overview
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The Problem with Manual COI Requests

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Time Drain

Repetitive requests pull CSRs away from high-value work.

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After-Hours Requests

Clients need COIs when your office is closed.

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E&O Risk

Manual processes create opportunities for mistakes.

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Policy Sync

All policy data (coverages, limits, deductibles) including VEHICLE ID CARDS automatically load into the IA App.

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Client Access

With the Insurance Agent App Client Service Platform, policyholders can access all their data and vehicle ID cards the FIRST time — no carrier logins needed. Skip the hassle; we've got you covered.

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API Automation

Deep API integrations mean less work for agency team members, and increased use of your agency's customer service platform!

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Data & Security

Improves Data Accuracy, Enhances Security, Enables Automation, Supports Scalability, Personalizes Customer Experience.

client-access

Client Access

All policy data (coverages, limits, deductibles) including VEHICLE ID CARDS automatically load into the IA App.

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Automated Service

Requests like COIs, policy changes, and claims are structured, captured, and processed automatically.

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Direct Writeback

All activity is written directly into HawkSoft at the policy level—notes, tasks, and documents included.

The Smarter Way to Handle COIs

SIMPLE REQUESTS = INSTANT

Client Submits Request

System Validates & Generates COI

Certificate Delivered Instantly

Basic certificate holder updates and simple Additional Insured changes handled automatically.

COMPLEX REQUESTS = ROUTED

Client Submits Request

Routed to Your Agency Workflow

CSR Reviews & Handles Request

Complex endorsements, contract review, and special requirements routed to your team for expert handling.

artboeard-icon

Time Drain

Repetitive requests pull CSRs away from high-value work.

services

After-Hours Requests

Clients need COIs when your office is closed.

data-sync

E&O Risk

Manual processes create opportunities for mistakes.

A vector graphic showing a security shield icon overlaying structured databases, representing enterprise data protection and privacy compliance

Policy Sync

All policy data (coverages, limits, deductibles) including VEHICLE ID CARDS automatically load into the IA App.

person

Client Access

With the Insurance Agent App Client Service Platform, policyholders can access all their data and vehicle ID cards the FIRST time — no carrier logins needed. Skip the hassle; we've got you covered.

data-sync

API Automation

Deep API integrations mean less work for agency team members, and increased use of your agency's customer service platform!

Minimal line illustration detailing a central database document with synchronization gears and processing data transfer arrows.

Data & Security

Improves Data Accuracy, Enhances Security, Enables Automation, Supports Scalability, Personalizes Customer Experience.

client-access

Client Access

All policy data (coverages, limits, deductibles) including VEHICLE ID CARDS automatically load into the IA App.

automated-service

Automated Service

Requests like COIs, policy changes, and claims are structured, captured, and processed automatically.

data-sync--

Direct Writeback

All activity is written directly into HawkSoft at the policy level—notes, tasks, and documents included.